© Artwork Copyright of Louise Astridge

Return and Refund Policy

 If you are not entirely satisfied with your purchase, we're here to help.

Cancellations

You have the right to cancel your order on day of purchase, if the item(s) has already been shipped you will be liable for the cost of return and the shipping cost will not be refunded.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund via your original payment method.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Faulty / Damaged Goods

In the event goods have arrived in faulty or damaged condition, photographic evidence will be required. Once assessed and approved you will be issued a full refund including shipping costs.

Thanks for shopping at Silver Burnings!